Shipping will take 5-7 business days (Excludes weekends and public holidays)

We will allow a return on all our products if returned within 7 days of the date of delivery.

The original invoice is presented on the return as proof of purchase.

The hair has not been worn or used, and is in its original condition and packaging.

Hair that is sold with promotional gifts is to be returned together with the gift.

Return shipping fee is paid by buyer.

Exchange delivery fee is paid by us

TERMS & CONDITIONS ON PRE-ORDERING ITEMS.

PRE-ORDER: These are items that are not available and/or are currently sold-out from our shop.
Pre-order or back-order is placing orders in advance which requires a down payment from a client interested in procuring the said item/product.

Please make sure you have read and understood all the conditions written here before submitting your Orders.

DETAILS, TERMS & CONDITIONS:

1. “Full payment” is required & should be made via our website.

2. Cancellation of orders is not allowed once the “Order Form” has been submitted and paid nor could it be exchanged for other tools/items or services being rendered. All pre-orders made are considered as sold.

3. Estimated Date of Arrival: Shipment is based on the shipping schedule of our selected courier. Although we could track and trace the whereabouts of our package we cannot assure you the exact date and time of its arrival here in the South Africa due to several factors such as delays due to unforeseen events beyond our control (Technical problems of the shipping company, Natural Disasters, Customs clearing etc.) Products will generally take about 15-30 Business days to be delivered. The maximum number of days should not exceed 60 business days or your “MONEY BACK” guaranteed. Kindly manage your expectations. “If you cannot wait that long then please do not proceed with your order”.

4. Once the products have landed and received by our team. You will then be informed via contact number, email address and other social media platforms you have provided. We will immediately have all your orders packed in the next 24 Hours and schedule it for shipment. In the case of lost items during shipment we shall refund in full the amount that you have paid and shall offer a discount on your next possible purchase from us.

5. Pre-orders are non-transferable. All orders made shall ship directly to the person and address specified in the order form. We will not entertain such requests to protect the privacy and security of our clients